Refund Policy

A legal disclaimer

Effective Date: March 12, 2026

Stride Physiotherapy & Wellness strives to provide high-quality healthcare services. This policy outlines our cancellation, refund, and payment procedures.

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Appointment Cancellation

Patients must provide at least 24 hours notice to cancel or reschedule an appointment.

If adequate notice is not provided, a missed appointment fee may apply.

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Late Arrivals

Patients arriving late may receive a shortened treatment session in order to avoid delays for other patients.

Full appointment fees may still apply.

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Refunds for Services

Due to the professional nature of healthcare services:

• Completed physiotherapy treatments are non-refundable

• Fees apply once services have been provided

If concerns arise regarding a treatment session, patients are encouraged to discuss them with staff.

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Prepaid Packages

If prepaid services or treatment packages are offered:

• Unused sessions may be refundable at the clinic’s discretion

• Administrative fees may apply

• Any completed sessions will be deducted from the total package value

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Product Returns (If Applicable)

If the clinic sells products such as braces, supports, or therapy equipment:

• Unopened products may be returned within 14 days with proof of purchase

• Opened or used medical products may not be eligible for return for hygiene reasons

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Insurance Claims

Patients are responsible for understanding their insurance coverage.

Stride Physiotherapy & Wellness is not responsible for denied insurance claims or reimbursement delays.