Privacy Policy
A legal disclaimer
1. Privacy Policy
Effective Date: March 12, 2026
Website: www.stridephysiotherapywellness.ca
Introduction
Stride Physiotherapy & Wellness (“we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information obtained through our website and clinic services.
Information We Collect
We may collect the following types of information:
Personal Identification Information
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Name
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Email address
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Phone number
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Date of birth
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Address
Health Information
When receiving physiotherapy services, we may collect:
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Medical history
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Injury information
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Health assessments
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Treatment records
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Progress notes
Health information is collected only for the purpose of providing healthcare services.
Website Usage Information
When visiting our website we may collect:
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IP address
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Browser type
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Device information
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Pages visited
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Cookies and analytics data
This information helps improve website performance and user experience.
How We Use Your Information
Your information may be used for:
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Scheduling appointments
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Providing physiotherapy treatment
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Managing patient records
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Communicating about appointments and services
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Insurance claims and billing
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Improving our website and services
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Complying with legal and regulatory requirements
Consent
By providing personal information to Stride Physiotherapy & Wellness, you consent to the collection, use, and disclosure of your information as outlined in this policy.
Patients may withdraw consent at any time, subject to legal and clinical limitations.
Information Sharing
We do not sell or rent personal information.
Information may be shared with:
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Insurance providers for claims processing
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Healthcare professionals involved in your treatment
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Legal authorities when required by law
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Secure third-party systems used for appointment booking or patient records
All service providers must maintain confidentiality and security.
Data Security
We take reasonable measures to protect personal information including:
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Secure electronic medical records systems
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Password-protected systems
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Staff confidentiality policies
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Limited access to patient information
Despite safeguards, no electronic system can guarantee absolute security.
Cookies
Our website may use cookies and analytics tools to improve functionality and analyze website traffic.
Users can disable cookies through their browser settings.
Access to Your Information
Patients have the right to request access to their personal information and request corrections where appropriate.
Requests can be made by contacting our clinic.
Policy Updates
This Privacy Policy may be updated periodically. Updated versions will be posted on our website.